Digital Program AND Project Management Leader
Delivering enterprise-scale software, responsive web, desktop, and mobile applications solutions that elevate the user experience, drive sales, optimize delivery, and fuel company growth.
I’m a versatile, forward‑thinking Digital and Tech Program Leader with 15+ years delivering complex, high‑stakes initiatives for Fortune 500 companies and federal agencies. I specialize in stepping into ambiguity, creating clarity, and building the structures, workflows, and cross‑functional alignment needed to move large programs forward with speed and confidence.My approach blends customer‑centric strategy, Agile delivery, UX design thinking, and AI‑enabled program operations that elevate decision‑making, streamline execution, and unlock new levels of efficiency. I’ve led multimillion‑dollar programs, guided global CX and design transformations, and built delivery ecosystems that help organizations scale smarter and operate with greater intelligence.From tech and finance to hospitality, government, and higher ed, I’m recognized for transforming complexity into clarity and delivering programs that move organizations forward. Whether rolling out nationwide mobile platforms or modernizing enterprise‑scale web ecosystems, I consistently drive results and equip teams with the AI‑powered workflows that define modern digital delivery.
Driving Customer Experience, Digital Strategy, and Agile Transformation
Led the end‑to‑end delivery of 60+ branded websites across North America and Canada, driving roadmap execution, cross‑functional alignment, and delivery governance to meet strategic business goals and improve customer engagement.Developed a federal customer experience strategy that strengthened journey mapping, VOC insights, and stakeholder alignment, resulting in clearer prioritization and improved service delivery outcomes.Directed a $4M+ IT integration program, coordinating 12+ vendor partners, mitigating risks, and optimizing resource planning to ensure on‑time, compliant, and scalable implementation.Established standardized CX design workflows using Figma and Jira, improving design system adoption, increasing delivery efficiency by streamlining handoffs, and reducing rework across product teams.Led the launch of a multi‑platform mobile app, orchestrating UX, engineering, and marketing teams through the full product lifecycle to ensure a unified rollout, stronger user adoption, and measurable business impact.
I lead design programs that align user experience, technology, and business strategy—bridging teams, tools, and systems to deliver scalable, human-centered solutions.
FRAMEWORKS & WAYS OF WORKING
Agile (Scrum), SDLC, Change Management
PROGRAM & DELIVERY OPERATIONS
Asana, Azure DevOps, Confluence, JIRA, MS Project, Smartsheet, SharePoint, Slack
EXPERIENCE DESIGN & RESEARCH
Figma, UX/UI Design, Human-Centered Design, Design Thinking
User Research, Mural
TECHNICAL FOUNDATIONS & ACCESSIBILITY
HTML / XHTML / CSS, WCAG
DIGITAL EXPERIENCE PLATFORMS
AEM, DAM, Sitecore, BANNER, ServiceNow
LEARNING & ENABLEMENT SYSTEMS
ADDIE, Adobe Captivate, Adobe Connect, Blackboard, Canvas, eCollege
COLLABORATION & PRODUCTIVITY SYSTEMS
Microsoft: Office, 365, Visio
I bring structure to complexity—connecting the right tools, teams, and processes to move ideas from concept to execution with clarity and impact.
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Keller Graduate School of Management
MBA – Information Systems Management
MHRM – Human Resource ManagementIllinois State University
BS – Apparel Merchandising & Design
Certified SAFe® 6 Agilist
Certified ScrumMaster® (CSM)
Associate Professional in Human Resources (aPHR)
Let's Connect
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